Shipping

At UNIKA, we offer free standard shipping on eligible orders.

Please review the processing and delivery information below before placing your order.

Order Processing

Orders are normally processed within 1–5 business days after payment confirmation.

Business days do not include weekends or public holidays.

During periods of high demand, promotional events or limited product availability, processing may require additional time.

Some products may be sourced, prepared or fulfilled through our international fulfillment partners.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

Estimated Delivery Time

After dispatch, standard delivery normally takes:

6–21 business days

Delivery times begin from the date the order is dispatched, not from the date the order is placed.

The estimated total timeframe is:

  • Order processing: 1–5 business days

  • Shipping after dispatch: 6–21 business days

These timeframes are estimates and are not guaranteed delivery dates.

Free Standard Shipping

UNIKA provides free standard shipping on eligible orders.

Free shipping does not include:

  • Expedited delivery

  • Customs duties

  • Import taxes

  • Local handling fees

  • Remote-area surcharges, where applicable

Any additional shipping option selected by the customer at checkout is non-refundable after the order has been dispatched.

International Fulfillment

UNIKA works with international suppliers and fulfillment partners.

Depending on product availability and the customer’s location, orders may be shipped from different fulfillment facilities.

As a result:

  • Products from the same order may arrive separately.

  • Packages may have different tracking numbers.

  • Products may arrive on different dates.

  • Packaging may vary between shipments.

Receiving products in separate packages does not mean that an item is missing.

Customers should review all tracking numbers associated with their order.

Tracking Information

Tracking information will be sent by email after dispatch.

Tracking may take several business days to become active after the shipment is created.

International tracking may not update at every stage of transportation. Temporary gaps between tracking events are normal and do not necessarily mean that the package has stopped moving.

Customers are responsible for monitoring their tracking information and checking for delivery attempts, collection notices or customs requests.

Delivery Delays

Delivery may be delayed due to circumstances outside UNIKA’s reasonable control, including:

  • Customs inspections

  • Carrier delays

  • Severe weather

  • Public holidays

  • High shipping volumes

  • Transportation disruptions

  • Incorrect address information

  • Local postal delays

  • Remote delivery locations

  • Security or regulatory inspections

A tracking delay does not automatically mean that a package is lost.

UNIKA cannot guarantee delivery before holidays, birthdays, trips, events or other specific dates.

Customs, Duties and Import Taxes

International orders may be subject to customs duties, import taxes, handling fees or local charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product price and are the customer’s responsibility.

UNIKA does not control these charges and cannot predict their value.

Customers are responsible for complying with the import rules of their destination country.

UNIKA is not responsible for delays caused by customs authorities or for packages refused because the customer did not pay applicable customs or import charges.

Incorrect or Incomplete Addresses

Customers are responsible for entering a complete and accurate shipping address at checkout.

This includes:

  • Full recipient name

  • Street address

  • Apartment or unit number

  • City

  • State or province

  • Postal code

  • Country

  • Valid telephone number

Please contact Customer Care immediately if you notice an error.

We cannot guarantee that an address can be changed once the order has entered processing or has been dispatched.

UNIKA is not responsible for packages delayed, returned, lost or delivered incorrectly because of an incomplete or inaccurate address provided by the customer.

Address Changes

Address change requests must be submitted as soon as possible after the order is placed.

Once an order enters fulfillment or is dispatched, the shipping address normally cannot be changed.

Submitting an address change request does not guarantee that the change can be completed.

Failed Delivery or Unclaimed Packages

Customers are responsible for monitoring tracking updates and being available to receive the package when required.

If a package is returned because of:

  • An incorrect or incomplete address

  • Failed delivery attempts

  • Failure to collect the package

  • Refusal of delivery

  • Unpaid customs charges

  • Lack of access to the delivery location

The customer may be responsible for any reshipping or return-related costs.

Shipping costs related to an unclaimed or refused package are non-refundable.

Delivered but Not Received

If tracking shows that the package was delivered but you cannot locate it, please:

  • Check the mailbox and delivery area.

  • Ask household members.

  • Ask neighbours.

  • Contact reception or building management.

  • Check any safe delivery location.

  • Contact the local delivery provider.

UNIKA is not responsible for theft, loss or misplacement after tracking confirms delivery to the address provided at checkout.

However, Customer Care may assist by providing available tracking details.

Lost Packages

A package is not considered lost solely because tracking has not updated for several days.

If your order has not arrived after the estimated delivery timeframe, contact Customer Care so the shipment can be reviewed.

UNIKA may request that the customer cooperate with a carrier investigation or provide confirmation of the shipping address.

If the package is officially confirmed as lost, UNIKA may provide an appropriate solution based on the circumstances.

Damaged Packages

If your package or product arrives damaged, contact Customer Care within 7 calendar days of delivery.

Please provide:

  • Your order number

  • Clear photographs of the outer packaging

  • Clear photographs of the shipping label

  • Clear photographs or video of the damaged product

Please retain the product and packaging while the claim is reviewed.

Order Modifications and Cancellations

Orders may only be modified or cancelled before they enter processing.

Once an order has entered processing, production or fulfillment, changes and cancellations may no longer be possible.

Customers should contact Customer Care as quickly as possible after placing an order.

Modification and cancellation requests are not guaranteed.

Contact Us

For shipping questions or assistance with an order, contact us at:

contact@myunika.com

Please include your full name and order number in all messages.