Shipping policy
At UNIKA, we offer free standard shipping on eligible orders. Please review the processing and delivery information below before placing your order.
Order Processing
Orders are normally processed within 1–5 business days after payment confirmation.
Business days do not include weekends or public holidays.
During periods of high demand, promotional events or limited product availability, processing may require additional time.
Some products may be sourced, prepared or fulfilled through our international fulfillment partners.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.
Estimated Delivery Time
After dispatch, standard delivery normally takes:
6–21 business days
Delivery times begin from the date the order is dispatched, not from the date the order is placed.
The estimated total timeframe is:
- Order processing: 1–5 business days
- Delivery after dispatch: 6–21 business days
These timeframes are estimates and are not guaranteed delivery dates.
Free Standard Shipping
UNIKA provides free standard shipping on eligible orders.
Free standard shipping does not include:
- Expedited delivery services
- Customs duties
- Import taxes
- Local processing or handling fees
- Remote-area surcharges, where applicable
Any additional shipping service selected by the customer at checkout is non-refundable after the order has been dispatched.
International Fulfillment
UNIKA works with international suppliers, warehouses and fulfillment partners.
Depending on product availability and the customer’s location, an order may be shipped from an international fulfillment facility.
As a result:
- Products from the same order may be shipped separately.
- Packages may have different tracking numbers.
- Products may arrive on different dates.
- Packaging may vary depending on the fulfillment facility.
Receiving products in separate packages does not necessarily mean that an item is missing.
Customers should review all tracking numbers associated with their order.
Tracking Information
Tracking information will be sent by email after your order has been dispatched.
Tracking may take several business days to become active after a shipment is created.
International tracking may not update at every stage of transportation. Temporary gaps between tracking events are normal and do not necessarily mean that the package has stopped moving.
Customers are responsible for monitoring their tracking information and checking for delivery attempts, collection notices or customs requests.
Delivery Delays
Delivery may be delayed due to circumstances outside UNIKA’s reasonable control, including:
- Customs inspections
- Carrier or local delivery delays
- Severe weather
- Public holidays
- High shipping volumes
- Transportation disruptions
- Incorrect or incomplete address information
- Remote delivery locations
- Security or regulatory inspections
- Other events outside our reasonable control
A tracking delay does not automatically mean that a package is lost.
UNIKA cannot guarantee delivery before holidays, birthdays, trips, weddings, events or other specific dates.
Customs, Duties and Import Taxes
International orders may be subject to customs duties, import taxes, brokerage fees, handling fees or other local charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are not included in the product price and remain the customer’s responsibility.
UNIKA does not control these charges and cannot predict their amount.
Customers are responsible for complying with the import requirements of their destination country.
UNIKA is not responsible for delays caused by customs authorities or for packages refused because the customer did not pay applicable customs, duties or import charges.
Incorrect or Incomplete Addresses
Customers are responsible for entering a complete and accurate shipping address at checkout.
This includes:
- Full recipient name
- Street address
- Apartment, suite or unit number
- City
- State, province or region
- Postal or ZIP code
- Country
- Valid telephone number
Please contact us at contact@myunika.com immediately if you notice an address error.
We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.
UNIKA is not responsible for packages delayed, returned, lost or delivered incorrectly because of an incomplete or inaccurate address provided by the customer.
Address Changes
Address change requests must be submitted as soon as possible after an order is placed.
Once an order enters processing, preparation, fulfillment or shipping, the address may no longer be changed.
Submitting an address change request does not guarantee that the change can be completed.
Failed Delivery or Unclaimed Packages
Customers are responsible for monitoring tracking updates and being available to receive or collect their package when required.
A package may be returned or become undeliverable because of:
- An incorrect or incomplete address
- Failed delivery attempts
- Failure to collect the package
- Refusal of delivery
- Unpaid customs or import charges
- Lack of access to the delivery location
If a package is returned for one of these reasons, the customer may be responsible for any reshipping, return or handling costs.
Costs associated with an unclaimed, refused or incorrectly addressed package are non-refundable unless otherwise required by applicable law.
Delivered but Not Received
If tracking confirms that your package was delivered but you cannot locate it, please:
- Check your mailbox and delivery area.
- Check any safe delivery location around the property.
- Ask household members.
- Ask neighbours.
- Contact reception or building management.
- Contact the local delivery provider.
- Confirm that the shipping address entered at checkout was correct.
UNIKA is not responsible for theft, loss or misplacement after tracking confirms delivery to the address provided at checkout.
However, our Customer Care team may assist by providing available tracking information.
Delayed or Lost Packages
A package is not considered lost solely because tracking has not updated for several days.
International packages may travel between facilities or countries without receiving a tracking update at every stage.
If your order has not arrived after the estimated delivery timeframe, contact us at contact@myunika.com so that the shipment can be reviewed.
UNIKA may ask the customer to confirm the delivery address, contact the local delivery provider or cooperate with a delivery investigation.
If a package is officially confirmed as lost, UNIKA may provide an appropriate solution based on the circumstances and applicable consumer rights.
Damaged Packages or Products
If your package or product arrives damaged, contact us within 7 calendar days of delivery.
Your message must include:
- Your full name
- Your order number
- Clear photographs of the outer packaging
- Clear photographs of the shipping label
- Clear photographs or video of the damaged product
- A description of the damage
Please retain the product, tags, shipping packaging and shipping label while the claim is being reviewed.
Order Modifications and Cancellations
Customers should contact us as soon as possible after placing an order if they need to request a modification or cancellation.
Orders may only be modified or cancelled before they enter processing, preparation or fulfillment.
Once an order has entered processing or fulfillment, changes and cancellations may no longer be possible.
Submitting a modification or cancellation request does not guarantee that it can be completed.
Consumer Rights
This Shipping Policy does not exclude, restrict or replace any consumer right that cannot legally be waived in the customer’s country or region.
Where mandatory consumer-protection laws provide rights greater than those stated in this policy, the applicable mandatory law will prevail.
Contact Us
For shipping questions or assistance with an order, contact our Customer Care team:
Email: contact@myunika.com
Please include your full name and order number in all messages.