Refund policy
At UNIKA, every piece is carefully selected to provide comfort, support and confidence. Please review this policy carefully before placing your order.
15-Day Return Period
Eligible return requests must be submitted within 15 calendar days from the confirmed delivery date.
Before returning a product, you must contact our Customer Care team at contact@myunika.com and receive return approval and instructions.
Products returned without prior authorization may be refused. Submitting a return request does not automatically guarantee approval. All returned products are inspected before a refund is issued.
Eligible Products
Eligible bodysuits and shapewear products may be returned only when all the following conditions are met:
- The product is unworn, except for a brief fitting.
- The product is unwashed and unaltered.
- All original tags remain attached.
- All hygienic seals and protective liners remain fully intact.
- The product is free from stains, makeup, deodorant, perfume, body oils, smoke, pet hair, scents or other signs of use.
- The product is returned in its original condition and packaging.
Customers must wear their own underwear when trying on any eligible garment.
Products that do not meet all the conditions above will not be accepted and will not qualify for a refund or exchange.
Non-Returnable Items — Final Sale
For hygiene, health and safety reasons, the following products are considered Final Sale and are not eligible for return, refund or exchange due to change of mind, sizing preference, fit or personal preference:
- Bras
- Underwear
- Shaping panties
- Briefs
- Thongs
- Other intimate garments
- Free gifts and complimentary promotional products
- Gift cards
- Personalized or customized products
- Products marked as Final Sale
Customers are responsible for reviewing the product description, measurements and size guide before placing an order.
This restriction does not affect any mandatory consumer rights that may apply when a product arrives defective, damaged, incorrect or materially different from its description.
Bodysuits and Shapewear
Eligible bodysuits and shapewear may be returned within the 15-day return period only when they remain unworn, unwashed and in their original condition.
All hygienic seals, protective liners and original tags must remain attached and unaltered.
A product will not be accepted if it shows signs of wear, stretching, washing, staining, scent, alteration or removal of hygienic protection.
Return Shipping Costs
Customers are responsible for arranging and paying all return shipping costs for approved returns.
UNIKA does not provide prepaid return labels for change-of-mind, sizing, fit or personal-preference returns.
Return shipping costs, customs fees, import duties and other return-related expenses are non-refundable.
We strongly recommend using a tracked shipping service. UNIKA is not responsible for returned packages that are lost, delayed or damaged before reaching the authorized return address.
If UNIKA confirms that you received a defective, damaged or incorrect product, reasonable return shipping arrangements may be provided when necessary.
Refunds
Once an authorized return is received, it will be inspected to confirm that it meets the conditions of this policy.
If approved, the refund will be issued to the original payment method. Refund processing times may vary depending on your payment provider or financial institution.
The following costs are non-refundable unless otherwise required by applicable law:
- Return shipping costs
- Expedited shipping fees
- Customs duties
- Import taxes
- Local processing or handling charges
Standard shipping is provided free of charge and therefore has no separate shipping value to refund.
If a returned product does not meet the conditions of this policy, the refund may be refused. The customer may also be responsible for the cost of sending the rejected product back to them.
Exchanges
Exchanges are subject to prior approval and product availability.
Bras, underwear, shaping panties, briefs, thongs and other intimate garments are Final Sale and are not eligible for exchange.
Eligible bodysuits and shapewear must meet all return conditions described in this policy.
When an exchange is approved because the customer selected an incorrect size, colour or style, the customer is responsible for:
- Return shipping costs
- Replacement shipping costs
- Any applicable price difference
Customers should carefully review the size guide before placing an order, as product measurements may differ from standard clothing sizes.
Incorrect Size Selected
Customers are responsible for selecting the appropriate size using the measurements and size guide provided on the product page.
Selecting an incorrect size does not make a Final Sale product eligible for return, refund or exchange.
Eligible bodysuits and shapewear may only be considered for return or exchange when they remain in their original condition and meet every requirement of this policy.
Defective, Damaged or Incorrect Products
Please inspect your order promptly after delivery.
If you receive a defective, damaged or incorrect product, contact us at contact@myunika.com within 7 calendar days of delivery.
Your message must include:
- Your full name
- Your order number
- A clear description of the issue
- Clear photographs of the entire product
- Close-up photographs or a video showing the defect or error
- A photograph of the product and size label
- A photograph of the shipping packaging and shipping label
Please do not discard, wash, alter or wear the product, and do not discard its tags, packaging or shipping label while the claim is under review.
After the issue is verified, UNIKA may provide an appropriate solution, which may include:
- A replacement
- Store credit
- A partial refund
- A full refund
The solution offered will depend on the circumstances and any applicable consumer rights.
Minor colour differences caused by lighting or screen settings, personal fit preferences, loose removable threads or damage caused by improper use, washing, storage or handling are not considered manufacturing defects.
Promotions and Free Gifts
Free gifts and complimentary promotional products are not eligible for cash refunds or exchanges.
When products purchased through a promotion are returned, the refund may be recalculated based on the promotional terms and the products retained by the customer.
If a free gift was provided as part of a qualifying purchase, UNIKA may require the gift to be returned. Where permitted by law, the retail value of an unreturned promotional item may be deducted from the refund.
One Return Request per Order
Only one return or exchange request may be processed per order.
Customers must include all eligible products they wish to return or exchange in the same request and return package.
Order Cancellations
Cancellation requests must be submitted as soon as possible after the order is placed.
Orders may only be cancelled before they enter processing, preparation or fulfillment.
Once an order has entered processing or fulfillment, cancellation may no longer be possible. Submitting a cancellation request does not guarantee that the order can be cancelled.
Consumer Rights
This policy does not exclude, restrict or replace any consumer right that cannot legally be waived in the customer’s country or region.
Where mandatory consumer-protection laws provide rights greater than those stated in this policy, the applicable mandatory law will prevail.
Contact Us
To request a return, report an issue or receive assistance, contact our Customer Care team:
Email: contact@myunika.com
Please include your full name and order number in all messages.